Terms of Service

Last updated: January 2026

These Terms of Service ("Terms") govern your access to and use of the Oavora platform, websites, and services (the "Services"), provided by Oavora ("we", "us", "our"). By creating an account or using the Services, you agree to be bound by these Terms.

1. Eligibility & account

You must be at least 18 years old and authorized to bind your organization to use the Services. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

2. Subscriptions & pricing

Access to the Services is sold on a subscription basis defined by your order form, partner agreement, or pricing plan. Fees are charged in advance and are non-refundable except where required by law or expressly stated in writing.

3. Acceptable use

• You will not use the Services for unlawful, infringing, harmful, or abusive purposes.
• You will not display content that is illegal, defamatory, or violates the rights of any third party.
• You will not attempt to disrupt, reverse-engineer, or gain unauthorized access to the Services.
• You will comply with all applicable laws, including data protection and advertising regulations.

4. Customer content

You retain ownership of all content you upload, transmit, or display through the Services ("Customer Content"). You grant Oavora a limited license to host, store, and process Customer Content solely to operate and improve the Services for you. You are responsible for the legality of Customer Content and for obtaining any necessary rights.

5. Player applications & licenses

Oavora provides player applications for use on supported devices. Each player is registered with a license bound to the device and your account. Licenses may be activated, deactivated, or transferred by authorized users in accordance with your plan.

6. Service availability

We strive for high availability and continuous improvement of the Services. Specific uptime targets, service-level commitments, and remedies (if any) are defined in your order form or partner agreement. Planned maintenance will be communicated in advance where reasonably possible.

7. Privacy & data protection

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. Where applicable, a Data Processing Agreement may be executed between us.

8. Confidentiality

Each party agrees to protect the other's confidential information using the same degree of care it uses to protect its own, and not less than reasonable care, and to use it only as necessary to perform under these Terms.

9. Intellectual property

Oavora and its licensors retain all rights, title, and interest in the Services, including all related software, branding, and documentation. Nothing in these Terms transfers any rights to you other than the limited license to use the Services as described.

10. Termination

You may terminate your subscription according to your order form. We may suspend or terminate the Services if you breach these Terms or fail to pay fees due. Upon termination, your right to use the Services ends and we will assist with reasonable export of your data on request.

11. Disclaimers & limitation of liability

To the maximum extent permitted by law, the Services are provided "as is" and "as available". Neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Aggregate liability under these Terms will not exceed the fees paid in the 12 months preceding the claim, except where prohibited by law.

12. Changes to the Services or Terms

We may update the Services and these Terms from time to time. Material changes will be communicated by email or through the Services. Continued use after changes take effect constitutes acceptance.

13. Governing law & disputes

These Terms are governed by the laws applicable in the jurisdiction specified in your order form or, absent that, the jurisdiction of Oavora's principal place of business. Disputes will be resolved in the competent courts of that jurisdiction unless otherwise agreed.

14. Contact

For questions about these Terms, contact legal@oavora.com.