Help when you need it. Answers when you don't.

Images (JPG, PNG, WebP), videos (MP4, WebM), and PDF. Each player has minimum codecs documented in the player guides.

Uploaded content stays in a pending state until an approver signs off. Once approved, content can be added to playlists and pushed to screens.

Storage cleanup rules let you auto-remove content that hasn't been scheduled or played in N days, freeing player storage automatically.

Deactivate the old player from your dashboard. The license becomes available and can be paired to the replacement device.

Licenses are bound to a hardware fingerprint, but you can manually free a license from the dashboard if a device is unrecoverable.

HTTPS (443) for content sync and dashboard, plus the secure MQTT port for the real-time channel. Specific values are listed in the network guide for your deployment.

Players keep playing locally cached content per their last received schedule. They reconnect automatically and resume sync when the network comes back.

Owner, Admin, Content Editor, and Viewer. Each role can be scoped to the entire workspace, a branch, or a device group.

Yes — SSO/LDAP is available on Enterprise plans. Talk to your account manager to enable it.